This Privacy Policy explains how Innopay Retail Pvt Ltd ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services. By using our platform, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
When you create an account, place an order, or interact with our services, we may collect the following information:
- Full name, email address, phone number
- Shipping and billing address
- Date of birth, gender
- Payment information (processed securely through payment gateways)
- Any other information you voluntarily provide
Automatically Collected Information
When you browse our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Location data (if permitted)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate order updates and delivery status
- Provide customer support
- Personalise your shopping experience
- Send promotional communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations under Indian law
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Logistics and delivery partners (for order fulfilment)
- Payment processors (for transaction processing)
- Analytics providers (for website improvement)
- Legal authorities (when required by law or court order)
All third-party service providers are contractually obligated to protect your information.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences
- Analyse website traffic
- Deliver relevant advertisements
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through certified gateways
- Regular security assessments
- Restricted access to personal data
However, no method of transmission over the internet is completely secure.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You may request deletion of your data subject to legal requirements.
7. Your Rights
Under applicable Indian laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with relevant authorities
To exercise these rights, contact us at contact@varn.in.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
11. Governing Law
This Privacy Policy is governed by the laws of India, including:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Digital Personal Data Protection Act, 2023
12. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Innopay Retail Pvt Ltd
460, CS Towers, 3rd Floor, 17th Cross, HSR Layout, Bengaluru, Karnataka - 560102
Email: contact@varn.in