This Shipping Policy outlines how Innopay Retail Pvt Ltd handles the delivery of products purchased through our Platform. Please read this policy carefully before placing your order.
1. Shipping Locations
We currently ship to all serviceable pin codes across India.
- Delivery availability may vary based on location and courier partner serviceability
- Some remote areas may have limited delivery options or longer delivery times
- International shipping is not available at this time
2. Shipping Methods and Charges
Standard Shipping
- Delivery within 5-7 business days for metro cities
- Delivery within 7-10 business days for other locations
- Shipping charges vary based on order value, product weight, and delivery location
- Free shipping may be offered on orders above a specified amount (as displayed at checkout)
3. Order Processing
- Orders are processed within 1-2 business days after payment confirmation
- Business days are Monday to Saturday, excluding public holidays
- Orders placed after 2:00 PM IST may be processed the next business day
- During sale periods or high-demand times, processing may take longer
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can track your order through:
- Our website using the order ID
- The courier partner's website or app
- Contacting our customer support
Please allow 24-48 hours for tracking information to be updated after shipment.
5. Delivery Attempt and Re-delivery
- Our courier partners will make up to 2-3 delivery attempts
- If delivery is unsuccessful, the package may be held at the nearest courier facility for pickup, or returned to us
- You may be contacted to reschedule delivery
- Additional charges may apply for re-delivery in certain cases
6. Delivery Verification
For security purposes:
- You or an authorised person must be present to receive the delivery
- The delivery person may request identification verification
7. Delivery Issues
Damaged or Defective Products
If you receive a damaged or defective product:
- Please report it within 48 hours of delivery
- Provide photographs of the damaged product and packaging
- We will arrange for a replacement or refund as per our Returns Policy
Missing or Lost Shipments
If your order is marked as delivered but not received:
- Contact us within 48 hours
- We will investigate with the courier partner
- Resolution may include re-shipment or refund based on investigation findings
Incorrect Items
If you receive incorrect items:
- Please contact us immediately
- We will arrange for pickup of incorrect items and delivery of correct products
8. Shipping Restrictions
- We cannot ship to P.O. Boxes
- Certain products may have shipping restrictions based on size, weight, or destination
- During adverse weather conditions or natural calamities, deliveries may be delayed
9. Contact Us
For shipping-related queries, contact us at:
Innopay Retail Pvt Ltd
460, CS Towers, 3rd Floor, 17th Cross, HSR Layout, Bengaluru, Karnataka - 560102
Email: contact@varn.in